Pricing and inquiries - IT Support Essex

Work With Us

We help companies reach their full potential. Are you ready to reach yours? Come join us.

Nice to Meet You

There are many IT companies in UK, but none quite like Spiderweb. We’ve been around for over 20 years providing our A-Class services.

Along the way, we have carried out countless on-site call outs and resolved masses of inquiries using our professional remote access software. You can be assured that we will keep your business running as smooth as possible with our can-do attitude and 24/7 support availability.

Benefits

Here are just some of the perks you’ll get as a client of Spiderweb

24/7 Support
Our engineers will always talk you through any inquiry you have no matter how big or small.
Flexibility
Flexible on site visiting times as well as organisation which suits your day best.
Reliability
Our engineers are flexible, hardworking and determined to fix whatever problems you may have.
Manor
We always treat clients with the upmost respect and aim for the best out come possible.
Prioritization
Here at Spiderweb we always prioritize urgent issues such as network outages so that we can have these issues fixed in no time.

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Our Support Plans

Bronze Support

Designed for start up businesses and 1 man bands. The perfect package to get you started on your IT Support journey!

Starting From:

£75 + vat

Bronze Support features:
> Remote Helpdesk Support (8:30 – 18:00 Mon – Friday)
> Vendor Management (We deal with IT vendors on your behalf)
> Server and Computer Maintenance and Support
> Guaranteed Response Times
> Service Level Agreement

Most Popular

Silver Support

For smaller businesses looking for a cost effective IT support service. Perfect for small businesses with 1 - 3 staff members.

Starting From:

£125 + vat

Silver Support includes all the features of the bronze package plus :
> Anti-Virus Protection
> Remote Monitoring
> Quarterly on-site visits

Gold Support

For larger businesses. Gold Support clients have piece of mind that their business is using the latest Cyber Security methods.

Starting From:

£195 + vat

Gold Support includes all the features of the bronze package plus :
> Advanced security patching
> Anti-Virus Protection
> Remote Monitoring
> Patch Management
> Regular Server Patching
> Monthly on-site visits
> Out of hours support

Unlimited Support

For businesses that require the best IT Support service on offer with the quickest response times and direct access to engineers.

Starting From:

£395 + vat

Unlimited Support includes all the features of all other packages plus:
> Patch Management
> Mobile Device Management
> Cloud Backup Service
> Discounted Project work rates
> Unlimited on-site visits
> Guaranteed 2-hour response time
> 24/7 Support and Monitoring
> Out of hours engineer access.
> Unlimited engineer call outs

Please fill out this form if you would like a quote from us or if you have any other questions